2DO APP FORWARD EMAILS SOFTWARE
2DO APP FORWARD EMAILS PASSWORD

How familiar are you with networking and smtp settings? What is the current version of firmware on the device?ġ1.

Were there any recent power issues that may have affected power to the machine (this can sometimes corrupt settings in the machine, but it's rare)?ġ0. Were any changes made to the machine settings that you know of prior to email failing?ĩ. What is the smtp server hostname that you are using? (ex. Who are you using for smtp (sending email) service?ħ. Did you change ISP service or did your ISP make any changes to your network or service?Ħ. Was there a know change made to your network? (could also be an unknown change if this is not a simple residential network).Ĥ. Do all other functions on the device work correctly (besides email)ģ. Please reply with answers to these questions whether you feel they are relevant or not.Ģ. By answering these questions, you are helping us to help you. Someone changed a setting within the machine that is not obvious.Īnswers to these common questions will provide clues as to which troubleshooting path will most likely lead to the solution. Something on your network has changed - IP scheme, default gateway, DNS, changes made by network admins, etc.ĥ. You mentioned that you already updated the firmware.Ĥ.

2DO APP FORWARD EMAILS SOFTWARE

The machine current software no longer supports the latest security emplemented on the smtp server (when the smtp server changes are made). When this happens they do not notify anyone beforehand. The remote smtp server has changed something like which port to use, adding encryption or authentication requirements, etc.

2DO APP FORWARD EMAILS PASSWORD

If this was changed (and authentication is enabled) then the machine is still trying to use the old password to log in, which no longer works.Ģ. The most common would be a changed password for the email account that the machine is using to log into the remote smtp server. I just follow the step by step instructions from my web searches or video tutorials.įirst, keep in mind that it's extremely rare (nearly never) for this type of issue to be caused by a fault of the device itself (especially when email is the only thing that is affected).Your settings may not have changed but the most common reason for this issue would be that something outside of your xerox device has changed. How familiar are you with networking and smtp settings? I'm no IT. What is the current version of firmware on the device? The latest one version 6 I think. Were there any recent power issues that may have affected power to the machine (this can sometimes corrupt settings in the machine, but it's rare)? None that I know of.ġ0. I was using it fine then when I was about to send the second set of documents it suddenly gave me the error message.ĩ. Were any changes made to the machine settings that you know of prior to email failing? None. )? I used and used the one that was automatically generated by the CWIS interface.Ĩ. What is the smtp server hostname that you are using (ex.

I used the auto detect option for the shaw email address with no success.ħ. Changed the email address to a shaw email and used to no avail but I used the same email address and server settings to my HP 7730 and it worked. I used for the Gmail email which did not work either. Who are you using for smtp (sending email) service? I use the auto detect option which didn't work. Did you change email service? Tell us webmail migrated to Gmail recently but it was still working fine until yesterday.Ħ. Did you change ISP service or did your ISP make any changes to your network or service? None that I am aware of.ĥ. It is a business account but with only one computer and one printer.Ĥ. Was there a know change made to your network? (could also be an unknown change if this is not a simple residential network). I can scan using the Xerox Experience App.ģ. Do all other functions on the device work correctly (besides email)? Email and scan to email not working. Can you print to the machine? Yes I can.Ģ.

2do app forward emails